Cancellation & Returns

We want our mommies to love what they buy and buy what they love. But a change of heart or mind is something we all have on occasion, and size does matter when it comes to clothing items! So, you can return or exchange any item to us within 30 days of receiving your original order for FREE in the Cairo Please note that sale items and personalized items are excluded from this policy and cannot be returned unless faulty or damaged.

However Certain items which are shipped In from our Overseas partner Will not be eligible for return and the sale of these items will be final. (This will mention on each product page for your kind reference)

How quickly can I return an item?

We will accept item(s) for exchange or refund provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within 30 days of purchase.

Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer. Please fill out our “Return form” and send us pictures of the item.

What form of refund can I get?

Once the product has been evaluated and it’s eligible for return, we will issue the refund back to the original mode of payment or as a store credit that you can use to order a replacement item or you

can use it on your next purchase. It will be valid for 6 months. All credit card/debit card payments will be refunded back to original mode of payment. Cash on delivery orders will be refunded as store credit.

Not Eligibile For Return

1. If Item or original packaging. has been damaged.

2. If Item has been retuned after 30 days.

3. If item belongs to the List of Non-Returnable Items.

4. Any consumable item which has been used or installed.

5. Products with tampered or missing serial numbers.

6. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

8. Fragile items, hygiene related items.

Mandatory note: Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

What if I receive an item with manufacturing defect?

If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact our Customer Care Team within 30 calendar days from the date of receipt at

 call +201552196434 so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.

We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt,

it will be submitted for the routine evaluation and testing.

If the item is confirmed to have a manufacturing defect by our technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.

If it’s already more than 30 calendar days from the date of delivery, we will repair the item.

Should you decide that you do not want a replacement and the return request was received within 30 calendar days from the date of receipt, we can issue a store credit valid for 6 months from the

issue date. Alternatively, we can process a refund to your instapay or credit card account. If you paid COD (Cash on Delivery), you will be given a refund in the form of diapers store credit.

Kindly note that we are unable to process a cash refund.

If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.

Products we can’t refund or replace:

Books

Potty training items.

Undergarments.

Nursing Pads.

Clothing/footwear items without the original packaging and tags.

Personalized items.

Electronic items where the original seal is broken.

items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn).

Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.

Items that have been assembled, used, altered or installed, unless defective.

Items that were sealed and require their hygienic levels to be intact from the manufacturer.

Further exceptions are mentioned along with the product description.